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"Humans have something of a built-in anti-persuasion radar, what psychologists call reactants...."

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Title : "Humans have something of a built-in anti-persuasion radar, what psychologists call reactants...."
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"Humans have something of a built-in anti-persuasion radar, what psychologists call reactants...."

"When someone tries to persuade us, we sometimes push back because we don’t want to be persuaded. We can tell from the words being used, the context and other cues that someone is trying to influence us. 'An incoming appeal comes in, someone tries to persuade us, we put up our radar to knock down the projectile' [said said Jonah Berger, an associate professor of marketing at Wharton]. 'We turn off the ad, we hang up on the salesperson, we counterargue against what someone is saying.' However, we tend to look at speakers who vary their volume as more confident, which translates into an increase in their persuasiveness, according to the study.... The core issue here is the influence — both conscious and nonconscious — that paralanguage, or how we say things, has on our perception of others....  'There’s work that shows people seem more human when we hear their voice,' Mr. Berger said. 'We give them more sense of mind, we think of them more as real people when they use their voice. Our research also suggests it can make people more persuasive.... Sometimes we think crafting the perfect email will be the best way to persuade people... But what we find in our work is the voice can be quite impactful.'"

From "How to — Literally — Sound More Confident and Persuasive/Speak up, it’ll help" (NYT).

I like that people are instinctively resistant to persuasion, and I don't know why the professor is interested in helping the persuaders — the incoming projectiles. But it's easy enough to reverse engineer his advice. If it's true that people can get in under your radar by talking louder and by appearing in person, improve your defenses. Hey, he's talking loud, so I need to be more consciously alert and not let that sneak past my defenses. And: So he shows up in person to influence me? I don't have time to talk. Put it in writing.


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